Magic*Touch

The Magic*Touch free audio response telephone service allows you quick access to your account information to perform transactions and inquiries.

Call Magic*TouchContact Us

Menu Options

Getting Started

  1. Have your Magic*Touch PIN number ready (not your debit card PIN number).

  2. Call (904) 777- 6001 to get started with Magic*Touch.

  3. At any point during your call you can take the following actions:

    • Press 0 at any point to transfer to a VyStar Member Service Representative

    • Press 9 to return to the Previous Menu

    • Press # to end your call


Man looking at phone



If you do not have a Personal Identification Number (PIN) or your member number, contact VyStar's Call Center at 904-777-6000 or (800) 445-6289 or visit a branch.

Telecommunications device for the deaf services available at (904) 908-2420 or (888) 529-6289 (toll free).

For Spanish, dial (904) 594-5483 or (888) 978-2728 (toll free).

Related Tools & Resources

Digital Wallets

Use your smartphone, tablet or smartwatch to make payments at many retailers. We support Apple Pay®, Samsung Pay®, Google Pay™, Click to Pay, Fitbit Pay™, and Garmin Pay™.

Free Financial Counseling

As a VyStar member, you get free counseling from BALANCE to help you take control of your money and meet your financial goals.

Hardship & Loan Assistance

We are committed to working with our members to provide flexible solutions such as adjusting payment dates, or even pausing payments temporarily, if that's best for your budget.