Contact Us

Contact Center
904-777-6000 or 800-445-6289
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays.

Chat
Use VyChat 7 days a week, from 7:00 a.m. to 7:00 p.m., excluding holidays.

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Top FAQs

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Schedule an Appointment

Come see us! Reserve a date and time to visit a local branch.

Manage Your Account

Learn how to manage your VyStar account, from setting up direct deposit and protecting yourself from identity theft to switching to e-statements and setting up a wire transfer.

Holiday Schedule

Closed on September 1st for Labor Day

Closed on October 13th for Columbus Day

Closed on November 11th for Veterans Day

Banking

Call Us
904-777-6000 or 800-445-6289
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Mailing Address (USPS)
VyStar Credit Union
P.O. Box 45085
Jacksonville, FL 32232-5085

UPS, FedEx & Priority/Express Mail
VyStar Corporate Headquarters: VyStar Tower
76 S. Laura Street
Jacksonville, FL 32202

Personal & Auto Loans

Call Us
904-777-6000 or 800-445-6289
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Mailing Address: Loan Payments
VyStar Credit Union
P.O. Box 45085
Jacksonville, FL 32232-5085

Mailing Address: Loan Payoffs
VyStar Credit Union
P.O. Box 45085
Jacksonville, FL 32232-5085

Overnight Delivery: Loan Payoffs
VyStar Credit Union
76 S. Laura Street
Jacksonville, FL 32202

Mortgages & Home Loans

Call Us
904-777-6000 or 800-445-6289
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Mailing Address: Loan Payments
VyStar Credit Union
Mortgage Loan Servicing
P.O. Box 41266
Jacksonville, FL 32203-1266

Mailing Address: Loan Payoffs
VyStar Credit Union
P.O. Box 41145
Jacksonville, FL 32203-1145

Overnight Delivery: Loan Payoffs
VyStar Credit Union
76 S. Laura Street
Jacksonville, FL 32202

Credit Cards

Call Us
904-777-6000 or 800-445-6289
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Mailing Address: Credit Card Payments
VyStar Credit Union
P.O. Box 71050
Charlotte, NC 28272-1050

Investments

Call Us
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

Mailing Address
VyStar Investment Services
76 S. Laura Street
Jacksonville, FL 32202

Insurance

Call Us
Call 877-997-2221 to speak to a licensed agent
Monday through Saturday, from 7:00 a.m. to 7:00 p.m., excluding holidays

TDD Telephone Service
904-908-2320 or 888-872-5738 for the hearing and speech impaired

All new accounts are subject to approval.

All loans are subject to credit approval. All rates are based on an evaluation of the member’s individual credit history. Terms are subject to conditions and verification restrictions may apply. All credit union programs, rates, terms and conditions are subject to change at any time without prior notice.

Wireless provider data and text rates may apply. Certain restrictions may apply. 3G and new devices can view VyStar Credit Union's full website and all our products and online services.

*Projected savings are based on insurance policies placed by VyStar Insurance Agency, LLC in 2022. VyStar Insurance Agency, LLC is an affiliate of VyStar Credit Union and is not federally insured nor is it underwritten or guaranteed by VyStar Credit Union.

Check the background of investment professionals associated with this site on FINRA’s BrokerCheck.

Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. VyStar Credit Union and VyStar Investment Services are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using VyStar Investment Services and may also be employees of VyStar Credit Union. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, VyStar Credit Union or VyStar Investment Services. Securities and insurance offered through LPL or its affiliates are:

Not Insured by NCUA or Any Other Government Agency | Not Credit Union Guaranteed | Not Credit Union Deposits or Obligations | May Lose Value

LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of all 50 United States. The services offered within this site are available through our U.S. Investment Representatives, LPL Financials U.S. Investment Representatives may only conduct business with residents of the states for which they are properly registered. Please note that not all investments and services mentioned are available in every state.

VyStar Credit Union (“Financial Institution”) provides referrals to financial professionals of LPL Financial LLC (“LPL”) pursuant to an agreement that allows LPL to pay the Financial Institution for these referrals. This creates an incentive for the Financial Institution to make these referrals, resulting in a conflict of interest. The Financial Institution is not a current client of LPL for brokerage or advisory services. Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html  for more detailed information.