Contact Us

VyStar’s Contact Center hours of operation are 7 days a week from 7:00 a.m. to 7:00 p.m., excluding holidays. You can reach our Contact Center at 904-777-6000 or 800-445-6289.

Our branch hours of operation are typically Monday through Thursday, 9:00 a.m. to 5:00 p.m.; Friday, 9:00 a.m. to 6:00 p.m.; and Saturday, 9:00 a.m. to 1:00 p.m.*

Some branches such as Downtown, Springfield and NAS JAX have different hours or operation. Please click to view specific branch location hours.

VyStar’s routing number is 263079276. It can be viewed at any time at the top right-hand corner of any page of our website.

If you are traveling with your mobile device or cell phone, you may have access to International Calling/Roaming services. Your service provider can help explain how to make calls to VyStar when you are traveling outside the United States. We suggest you contact them to make arrangements before you leave.

Overseas calling is handled differently by various providers. Make sure you understand certain terms/conditions, rates, and charges can apply, which vary based on the provider you are with. Services and dialing instructions are also different.

For example, if you are an AT&T customer who wants to make a call from overseas on a land line or use a prepaid card at a pay or hotel phone, you will need to visit the provider website to access their USADirect^® access numbers. In most cases, you dial the access number, wait for the dial tone and enter area code 800 and seven digit number 445-6289 (VyStar’s main number) or 1 (800) 235-6289 (Magic*Touch audio response telephone service). This is just one example of an international calling service. If you are the customer of another provider, their dialing instructions may differ.

Also remember some countries are not eligible with certain international calling services. Always call your provider or visit them online to make sure you have all the information you need before making an international call while overseas.

Visit the Lending & Loan Protection section of our website for instructions on applying for a VyStar loan online and by phone, as well as a complete checklist of documents/information you will need to complete your loan application.

There are two ways you can make a VyStar loan payment online: You can send a payment through Bill Pay, or you can make an online transfer. Both can be done via Internet Banking. Check out the Make a Loan Payment page for detailed instructions on making a loan payment online, over the phone or in person at a VyStar branch.

Our Setting Up Direct Deposit page is a helpful guide to getting started with direct deposit, and it includes tips on finding your VyStar routing transit number and account number. Here, you can also download and print a form you can use to set up direct deposit with your employer or a government agency.

Because of international fraud that all financial institutions deal with, we monitor transactions overseas and also at many travel destinations here at home. If you’re planning a trip, give VyStar a call at (904) 777-6000 or 1 (800) 445-6289, option 9. By giving us your travel dates and destination, you can help us anticipate the change in activity on your card, monitor your transactions and be mindful of your needs while you are away. Read more about other VyStar Credit & Debit Card Protection features that keep your cards secure.

VyStar offers a variety of business loans with flexible repayment terms and competitive interest rates. To apply for a VyStar business loan or design a personal financial services program that works for you, please call Business Services and speak with a VyStar Business representative at (904) 777-6000 or 1 (800) 445-6289, option 6. You can also stop by any VyStar branch location. To learn more about the different types of business loans we offer—including credit cards, vehicle loans, equipment loans and more—please visit our Business Lending page.

View the branch locations and phone numbers to contact a VyStar Vice President or Branch Manager or Receptionist. Once you locate a branch, scroll down below the map for a list of phone numbers and branch hours.