Pay Bills
Bill Pay helps you organize and pay your bills, from any device. It's a secure and convenient way to manage all your bills in one place, keep organized records and save time.
Here's how to add, edit, delete or pay a biller with ease.
Add a Biller
From your mobile account dashboard, navigate to Payments. From desktop, start at the Pay & Transfers dropdown. Then select Pay Bills from the options.
You will see a biller and transaction, select the appropriate biller. You can also search for common billers.
Complete the details screen:
Add biller account number and Confirm.
Add or confirm zip code of biller.
You can add a nickname and notes (optional).
Set alerts to notify you when payment is sent and/or delivered (optional, but recommended).
Groups allow you to categorize expenses like credit card, utilities, etc.
4. Add when all details are set.
Edit a Biller
From your mobile account dashboard, navigate to Payments. From desktop, start at the Pay & Transfers dropdown. Then select Pay Bills from the options.
Select the biller you wish to edit
Select each field to make edits (some fields are not editable).
Update
Delete a biller
From your mobile account dashboard, navigate to Payments. From desktop, start at the Pay & Transfers dropdown. Then select Pay Bills from the options.
Open the biller for editing
Select Delete
Frequently Asked Questions
When I add a new payee or make other changes, how quickly will Bill Pay update the information?
Changes are implemented in real time.
I have a long list of payees. Is there a feature that will help me organize them?
Yes, the Groups feature helps you organize your payments. Use Groups to batch similar payees, or create a list of first-half and second-half-of the-month payees to help with budget planning. Your Groups will be available in Quick Pay so setting up a payment will be even faster when you group your payment types.
From the Dashboard, select Groups:
Select Add, then enter a Group name like, Home Maintenance Payees
Select the payees for this Group from the drop-down list
Select Save
Groups can be deleted as well. Just navigate to the Group you wish to delete and select Delete. The payees remain on your payee list, but the Group will be removed.
How do I cancel or change a payment?
An electronic payment may be edited or deleted at any time before the send date.
From the Dashboard, under Scheduled Payments, find the payment you want to edit or cancel
Expand the Payment Amount to see all payment details
Edit necessary fields and update or Delete Payment to cancel the payment
My payment did not go through. What should I do?
Confirm that the account number you have for that payee is correct by reviewing your most recent billing statement.
How can I tell whether a payment will be sent electronically or by check?
You’ll find a symbol beside each payee indicating how the payment will be delivered. A lightning bolt means the payee accepts electronic payments. The funds will be debited from your account on the send date if scheduled by 4:00 pm EST.
An envelope symbol beside the payee’s name indicates this payment will be made by check. The process for setting up a check payment is the same as an electronic payment. If you’d like, you can add a memo to the check.
Check payments are mailed on the send date. It may take up to five business days for the payee to receive your payment. Be sure to set up check payments at least 5 days before the due date.
The funds will not be debited on the send date. A paper check will be mailed to the recipient. The funds will remain in your account until the check is deposited or cashed.
