Touch ID/Fingerprint Recognition

Touch ID^® is a fingerprint recognition feature for Apple^® devices, which allows users to unlock their device and utilize various apps to bypass standard username/password credentials.

To set up Touch ID:

Before you can set up Touch ID, you need to create a passcode for your iPhone. Then follow these steps:

1. Make sure that the Home button and your finger are clean and dry.
2. Tap Settings > Touch ID & Passcode, then enter your passcode.
3. Tap Add a Fingerprint and hold your device as you normally would when touching the Home button.
4. Touch the Home button with your finger—but don't press. Hold it there until you feel a quick vibration, or until you're asked to lift your finger.
5. Continue to lift and rest your finger slowly, making small adjustments to the position of your finger each time.
6. The next screen asks you to adjust your grip. Hold your device as you normally would when unlocking it, and touch the Home button with the outer areas of your fingertip, instead of the center portion that you scanned first.

How to enable Touch ID for the VyStar Mobile Banking App (iPhone 5s or newer):

1. Once you registered at least one fingerprint and enabled Touch ID on your phone, open the VyStar Mobile Banking App.
2. Enter your username and password.
3. After logging in, click on “More.”
4. Scroll down to Touch ID and click on the icon.
5. Turn Touch ID on.

The next login to the VyStar Mobile Banking App, you will be able to use your fingerprint.

Please note: Using Touch ID requires saving your username. After Touch ID is set up on your phone, the “Remember Me” icon is turned on in your VyStar Mobile Banking App. If you turn off “Remember Me,” you will disable Touch ID. If you would like to use Touch ID again, “Remember Me” must be enabled. Also, although fingerprint recognition for Android is not currently available, it is coming soon. Keep an eye out for updates!

FaceID^® is also available for iPhone. Instructions for using FaceID are here.

Fingerprint recognition for Android devices allows users to unlock their device and utilize various apps to bypass standard username/password credentials.

To set up Fingerprint Recognition for Android:

Before you can set up Fingerprint Recognition, you need to save a fingerprint on your Android phone and tablet. Then follow these steps:

1. Make sure that the fingerprint scanner and your finger are clean and dry.
2. Locate your device settings. The location varies on Android devices.
3. Save a fingerprint on your device by going to device settings to set up fingerprint recognition and follow the instructions.

How to enable Fingerprint Recognition for the VyStar Mobile Banking App (Android version 6.0 or higher):

1. Once you registered at least one fingerprint and enabled Fingerprint Recognition on your phone or tablet, open the VyStar Mobile Banking App.
2. Enter your username and password and click “Remember Username”
3. After logging in, click on “More.”
4. Scroll down to Fingerprint Recognition and click on the icon.
5. Turn Fingerprint Recognition on.

The next login to the VyStar Mobile Banking App, you will be able to use your fingerprint.