| By Phone |
Online |
| 1. Call 1 (866) 902-6082. (This phone number is on the back of your card, and it is also located in the gift card disclosure booklet, which you received at the time of your gift card purchase.) |
To check your gift card balance online, you will need to first register your gift card. Follow the steps below to register and check your gift card balance online |
| 2. Press 1 for prompts in English; 2 for Spanish. |
1. Start by clicking this View My Balance button.
View My Balance
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| 3. Enter your 16-digit card number. |
2. Click “OK” to access the third-party site. |
| 4. Enter the three-digit CVV code (located on the back of your card), followed by the pound (#) sign. |
3. If the gift card has already been registered, enter in the full card number followed by the last four digits of the phone number used to register the gift card. Then, enter the three-digit CVV code located on the back of the gift card. Click the “Log In” button. |
| During this call, you can also report your card lost or stolen, or initiate a dispute for a billing error. |
4. If the gift card has not yet been registered, you will need to enter in the full card number and the three-digit CVV code located on the back of your card. To register your card, click the “Log In” button and complete the following steps:
- Click on the “Account Activities” dropdown menu and select “Register Card.”
- Fill in the required fields to complete registration.
- Your card is now registered! You can use it online and anywhere Visa is accepted.
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| 5. Once your card is registered and you are logged in, you will be able to click on “View My Account” to see the balance on your gift card and any transactions that were made on your gift card. |