By: Joel Swanson, Chief Digital Officer
Late last year, Google announced their intent to distrust Internet security certificates issued by Symantec due to Symantec’s failure to adhere to proper issuance standards. Other Internet security and technology companies—including Apple®, Safari® and Mozilla Firefox—announced their support for Google’s decision and declared that they will follow suit. You can read more about the Symantec news here.
VyStar is committed to the safe handling of our member’s financial information. Therefore, in light of these recent announcements, we have updated our Mobile Banking App to continue maintaining the high level of security you’ve come to expect. VyStar members who use the app should ensure they have downloaded the app’s most recent version, which has been updated to support the new security standards. This version is currently available for download through the Apple App Store® (for Apple devices) and the Google Play™ store (for Android™ devices).
To ensure proper functioning of the app on your device and to avoid issues accessing the app, you must download the updated version of the Mobile Banking App by early October.
Keep reading below to learn more about Internet security certificates and the reason for these changes.
The decision made by Google Chrome, Apple Safari and Mozilla Firefox to discontinue their trust of Symantec SSL certificates is based on Symantec’s improper issuance of certificates, which plays a critical role in keeping us safe on the Internet.
When your computer or mobile device connects to a website or launches an app, it’s facilitated through a Web browser, such as Chrome, Safari, etc. This communication can be either secured or unsecured.
Unsecured means the information is out in the open and any interested third party can have a look at it. This is probably fine for most of the websites you visit daily; however, it is not safe to use them for online shopping or banking, for example. Unsecured channels leave your credit card information, passwords, logins and other personal information vulnerable to hackers.
Secured channels, like VyStar’s Internet & Mobile Banking, use certificates to ensure your personal information is kept safe by encrypting it between the Web server and your browser. Secured sites, like VyStar’s, will display “https://” at the beginning of their Web address/URL (e.g., “https://www.vystarcu.org”) as well as an image of a locked padlock in the address bar to notify you that the communication is secure. Sites that display “http:” in their URL are unsecured.
With their global discontinuance of trusting Symantec certificates, Google and Apple plan to force any websites or applications that use Symantec certificates, like VyStar’s, to switch to GeoTrust certificates. For VyStar, this switch will include replacing the Symantec certificates used to access our Mobile Banking App. It is important to note this is not specific to VyStar; it impacts any organization that uses the popular Symantec certificates.
We appreciate your patience and understanding through this process, and we apologize for any inconvenience it may cause. At VyStar, your security and convenience are our top priorities. We encourage you to update your VyStar Mobile Banking App as soon as possible so you can continue using our service safely and efficiently when you are on the go.