Be on alert: A scheme has been identified in which fraudsters are contacting various financial institution members/customers, claiming to be from their financial institutions’ fraud department. The fraudsters then ask for personal account information, and they might even spoof a financial institution’s phone number.
If you receive a call like this, take the following steps:
As fraud schemes continue to grow, please remember that VyStar will NEVER call you and ask you for your personal information. You should NEVER share your online banking credentials (username or password), your personal information (Social Security number, date of birth, etc.), or your security questions or answers with anyone. This information is private and should be carefully protected by you, always.
VyStar Credit Union has a dedicated Fraud and Risk Management team working for you. Visit our online Protection Center at any time for more information on how to report fraud, how VyStar protects you, and how you can protect yourself. If you have any questions and would like to speak with a VyStar representative, our Contact Center is available every day, from 7:00 a.m. to 7:00 p.m., at (904) 777-6000 or 1 (800) 445-6289.
And don’t forget: You can also play a crucial role in helping others safeguard their accounts against these schemes by spreading the word to your friends and family!
The content provided in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. VyStar Credit Union disclaims any liability for decisions you make based on the information provided.