Skip to Main Content Skip to Internet Banking Skip to Sitemap
Martin Luther King, Jr. Day

All VyStar offices will be closed on January 18th.

Close Alert
COVID-19
We are here to help our members. Branch Status | Mortgage | Loans | Businesses | Stimulus | Announcements
Close Alert
VyStar Credit Union VyStar Credit Union mobile view
  • Login
  • Become a Member
  • Locations
  • Contact Us
Search this site
  • Rates
    • Business Deposit & Loan Rates
    • Certificate Account Rates
    • Consumer Loan Rates
    • Credit Card Rates
    • Deposit Account Rates
    • Home Equity Loans & Lines Rates
    • Mortgage Loan Rates
  • Products & Services
    • Checking & Savings
      • Checking Accounts
        • Money Market
        • Magic*Touch
      • Savings Accounts
        • Holiday Savings Account
        • Certificates of Deposit (CD)
    • Lending
      • Auto & Recreational Loans
      • Personal Loans
      • Mortgages
      • Apply for a Loan
      • Make a Loan Payment
      • Adoption Line of Credit
      • Emergency Relief Loan
    • Business Banking
      • Business Membership
      • Business Deposit Accounts
      • Business Lending
      • Business Services
      • Small Business Resource Library
      • VyStar@Work
    • Cards & Services
      • Credit Cards
      • Debit Cards
      • Visa Reloadable Prepaid Cards
      • Gift Cards
      • uChoose Rewards
    • Investments
      • VyStar Investment Services
    • Insurance
      • Home
      • Auto
      • Family Protection
        • Delta Dental®
    • Real Estate Services
      • VyStar Title Agency
  • Online Services
    • Mobile
      • Mobile Check Deposit
      • Touch ID/Fingerprint Recognition
      • Card Control App
    • Internet Banking Access
      • Bill Pay Services
      • Send Money with Zelle®
      • External Transfers
      • Email, Text and Push Alerts
      • Entitlements
      • Make a VyStar Payment
      • Internet & Mobile Security
      • Ways to Go Green
    • Protection Center
      • Reporting Fraud
      • How to Protect Yourself
        • FraudScout
      • How VyStar Protects You
        • Scam Warnings
  • Financial Tools
    • Advice & Planning
      • Financial Calculators
      • Money Management
      • Financial Counseling
      • Real Estate Tools
        • Should You Refinance?
      • Hurricane Resources
      • Loan Tools
    • Financial How-To
      • Money Makeover
      • Accounts Management
        • Setting Up Direct Deposit
      • Personal Finances
        • Create a Budget
        • Free Credit Report
    • Investments & Insurance Tools
      • Introduction to Insurance
      • Saving for Retirement
      • Investment Vehicles
      • History and Trends of the Stock Market
      • Compound Interest Mind Bend
      • Rule of 72
    • Video Library
    • Brochure Library
    • VyStar University
  • About Us
    • Blog
    • Calendar
      • Holiday Closings
    • Newsroom
      • Current Promotions
      • Coronavirus (COVID-19)
      • VyStar Branch Artwork
    • Organization
      • Our Vision & Mission
      • Our History
      • Our Team
      • Financial Information
    • Community Involvement
      • Veterans Memorial Arena
      • High School Branch Programs
      • Sponsorship Requests
      • Get Involved with Community Events
      • Military Support
    • Credit Unions vs. Banks
  • Membership & Benefits
    • Becoming a New Member
      • Join Now - Open an Account
      • Why Join VyStar
      • Who Can Join
      • How To Join
      • VyStar Switch Kit
      • Apply for a Loan
      • Owner's Manual
    • Benefits of VyStar Membership
Login
Search this site

  • Rates
    • Business Deposit & Loan Rates
    • Certificate Account Rates
    • Consumer Loan Rates
    • Credit Card Rates
    • Deposit Account Rates
    • Home Equity Loans & Lines Rates
    • Mortgage Loan Rates
  • Products & Services
    • Checking & Savings
      • Checking Accounts
        • Money Market
        • Magic*Touch
      • Savings Accounts
        • Holiday Savings Account
        • Certificates of Deposit (CD)
    • Lending
      • Auto & Recreational Loans
      • Personal Loans
      • Mortgages
      • Apply for a Loan
      • Make a Loan Payment
      • Adoption Line of Credit
      • Emergency Relief Loan
    • Business Banking
      • Business Membership
      • Business Deposit Accounts
      • Business Lending
      • Business Services
      • Small Business Resource Library
      • VyStar@Work
    • Cards & Services
      • Credit Cards
      • Debit Cards
      • Visa Reloadable Prepaid Cards
      • Gift Cards
      • uChoose Rewards
    • Investments
      • VyStar Investment Services
    • Insurance
      • Home
      • Auto
      • Family Protection
        • Delta Dental®
    • Real Estate Services
      • VyStar Title Agency
  • Online Services
    • Mobile
      • Mobile Check Deposit
      • Touch ID/Fingerprint Recognition
      • Card Control App
    • Internet Banking Access
      • Bill Pay Services
      • Send Money with Zelle®
      • External Transfers
      • Email, Text and Push Alerts
      • Entitlements
      • Make a VyStar Payment
      • Internet & Mobile Security
      • Ways to Go Green
    • Protection Center
      • Reporting Fraud
      • How to Protect Yourself
        • FraudScout
      • How VyStar Protects You
        • Scam Warnings
  • Financial Tools
    • Advice & Planning
      • Financial Calculators
      • Money Management
      • Financial Counseling
      • Real Estate Tools
        • Should You Refinance?
      • Hurricane Resources
      • Loan Tools
    • Financial How-To
      • Money Makeover
      • Accounts Management
        • Setting Up Direct Deposit
      • Personal Finances
        • Create a Budget
        • Free Credit Report
    • Investments & Insurance Tools
      • Introduction to Insurance
      • Saving for Retirement
      • Investment Vehicles
      • History and Trends of the Stock Market
      • Compound Interest Mind Bend
      • Rule of 72
    • Video Library
    • Brochure Library
    • VyStar University
  • About Us
    • Blog
    • Calendar
      • Holiday Closings
    • Newsroom
      • Current Promotions
      • Coronavirus (COVID-19)
      • VyStar Branch Artwork
    • Organization
      • Our Vision & Mission
      • Our History
      • Our Team
      • Financial Information
    • Community Involvement
      • Veterans Memorial Arena
      • High School Branch Programs
      • Sponsorship Requests
      • Get Involved with Community Events
      • Military Support
    • Credit Unions vs. Banks
  • Membership & Benefits
    • Becoming a New Member
      • Join Now - Open an Account
      • Why Join VyStar
      • Who Can Join
      • How To Join
      • VyStar Switch Kit
      • Apply for a Loan
      • Owner's Manual
    • Benefits of VyStar Membership

  • Login
  • Become a Member
  • Locations
  • Contact Us
Home > About Us > Blog > VyStar Incorporates Verint® Voice Biometrics as Anti-Fraud Technology

VyStar Incorporates Verint® Voice Biometrics as Anti-Fraud Technology

VyStar expands partnership with Verint®, implementing passive voice biometrics to fight against fraud.

November 15, 2019

By: Tori Harris

Have you ever called into a financial institution’s contact center and struggled to answer security questions, even though you came up with the answers yourself? Same here. I can hardly remember who I canceled plans with this week, let alone remember the answers to security questions I was asked years ago. Though having to answer multiple security questions can be frustrating, such precautions are put in place to protect members’ accounts from fraudsters. In any case, VyStar is always looking for ways to make the member experience as convenient as possible, which is why VyStar has implemented innovative technology that will not only provide ease in the authentication process but also provide enhanced security for members.

As technology advances, it seems like it only inspires fraudsters to become more creative in their attempts to steal consumer information. Unfortunately, lately, contact centers have been targeted as vulnerable points of entry for many organizations. To combat the tireless efforts of fraudsters, VyStar has expanded our partnership with Verint by incorporating the use of passive speech analytics and voice biometrics in our Contact Center to fight fraud. This new technology will prove beneficial to members and employees alike, since it operates in the background to allow for quick, seamless authentication of members. Through the use of speech analytics and voice biometrics, the member is automatically identified by the security system, eliminating the need for a representative to ask security questions so they can instead concentrate on serving the member’s needs right away.

In addition to fighting against fraud, the use of voice biometrics enhances the overall member experience by reducing and/or eliminating time spent answering security questions. Because the new system has the ability to validate a member based on their unique voiceprint, the technology is able to discern right away whether a fraudster is attempting to impersonate a member. Their voiceprint is compared against a database of identified fraud offenders, and by the time the call reaches a representative, the member will have already been identified.

Since our implementation of the new identity authentication solution from Verint, VyStar was recognized by Constellation Research, Inc., as a 2019 SuperNova Award finalist for “successfully [applying] emerging and disruptive technologies” that reduce fraud and enhance the overall member experience. Constellation Research Inc., a Silicon Valley tech research and advisory firm, created the SuperNova Award to identify and award businesses that are using breakthrough technology in innovative ways. VyStar’s Senior Vice President of Operations and Payments, Melissa Thomas, was nominated on behalf of VyStar in the category of Digital Safety, Governance, and Privacy.

This partnership with Verint is in line with VyStar’s ongoing goal to make the member experience as simple, convenient and human as possible. Though it may seem paradoxical, providing members with a more human experience involves incorporating technology into our systems and processes; As we allow technology to supplement manual processes, we allow ourselves to cut out some of the super stiff, and at times, frustrating processes, like asking a hundred security questions before proceeding with a transaction. Ultimately, implementing emerging technology, like Verint’s passive voice biometrics, allows us to focus on making deeper, more meaningful connections with members.

The information in this blog consists of the opinions and ideas of the author alone and should be used for informational purposes only. VyStar Credit Union disclaims any liability for decisions you make based on the information provided.

Blog
  • Meet our Blog Team
  • Rates
    • Business Deposit & Loan Rates
    • Certificate Account Rates
    • Consumer Loan Rates
    • Credit Card Rates
    • Deposit Account Rates
    • Home Equity Loans & Lines Rates
    • Mortgage Loan Rates
  • Products & Services
    • Checking & Savings
    • Lending
    • Business Banking
    • Cards & Services
    • Investments
    • Insurance
    • Real Estate Services
  • Online Services
    • Mobile
    • Internet Banking Access
    • Protection Center
  • Financial Tools
    • Advice & Planning
    • Financial How-To
    • Investments & Insurance Tools
    • Video Library
    • Brochure Library
    • VyStar University
  • About Us
    • Blog
    • Calendar
    • Newsroom
    • Organization
    • Community Involvement
    • Credit Unions vs. Banks
  • Membership & Benefits
    • Becoming a New Member
    • Benefits of VyStar Membership
  • Like our page on Facebook
  • See our photo stream on Instagram
  • Follow us on Twitter
  • Subscribe to our YouTube channel
  • Check us out on LinkedIn
  • Explore our Pins
  • Sitemap
  • Careers
  • Disclosures
  • Privacy
  • Security
  • Accessibility

VyStar Credit Union
P.O. Box 45085
Jacksonville FL 32232
904-777-6000 or 800-445-6289
Routing Number 263079276

  • Federally Insured by NCUA
  • Equal Housing Lender
  • Verified by Visa