Need help choosing the right account or want to apply for a VyStar loan over the telephone? Contact VyStar's Call Center today:
In Jacksonville, FL: (904) 777-6000
Toll free in U.S.: 1 (800) 445-6289
Call Center Hours: Monday–Friday 8:30 a.m.–7 p.m. and Saturday 9 a.m.–3 p.m. EST
AT&T Mobility customers: call *6000 (Baker, Clay, Duval, Nassau, Putnam and St. Johns Counties only).
TDD Telephone Service: (904) 908-2320 or 1 (888) 872-5738 (toll free) for hearing and speech impaired.
Here’s a quick reference of our menu options when contacting our call center. Press the below option number followed by the pound sign (#). To speak with a representative at any time, press option 9#.
NOTE: You do not have to listen to the entire message before pressing the option number you want. Once you hear your option, you can press it immediately. If you already know the option you use most frequently or know your party's extension when you call us, dial it anytime.
If you are traveling with your mobile device or cell phone, you may have access to International Calling/Roaming services. Your service provider can help explain how to make calls to VyStar when you are traveling outside the United States. We suggest you contact them to make arrangements before you leave.
Overseas calling is handled differently by various providers. Make sure you understand certain terms/conditions, rates, and charges can apply, which vary based on the provider you are with. Services and dialing instructions are also different.
For example, if you are an AT&T customer who wants to make a call from overseas on a land line or use a prepaid card at a pay or hotel phone, you will need to visit the provider website to access their USADirect® access numbers. In most cases, you dial the access number, wait for the dial tone and enter area code 800 and seven digit number 445-6289 (VyStar’s main number) or 1 (800) 235-6289 (Magic*Touch audio response telephone service). This is just one example of an international calling service. If you are the customer of another provider, their dialing instructions may differ.
Also remember some countries are not eligible with certain international calling services. Always call your provider or visit them online to make sure you have all the information you need before making an international call while overseas.
See branch locations and phone numbers to contact a VyStar Vice President or Branch Manager, Member Relationship Specialist or Receptionist.