Protection Center

What to do when your identity has been lost or stolen
Identity Theft 911® Resolution Services

Should you or your immediate family become a victim of identity theft or a natural disaster, contact VyStar Credit Union as soon as possible.

VyStar’s Call Center at (904) 777-6000 or 1-800-445-6289 (toll free) is open Monday – Friday from 8:30 a.m. – 7 p.m. and on Saturday 9 a.m. – 3 p.m. Or stop by any VyStar Branch. Our VyStar Representatives know how to put you in touch with the nation’s premier identity theft resolution center for assistance.

Resolution Services provides you access to specialists with extensive experience in resolving financial fraud. They know exactly how to handle a crisis and will do all the work for you. You'll get what you need most, a one-on-one relationship with a dedicated advocate who you can rely on to restore your good name.

Resolution Services provide:

  • Assistance for victims of wallet and purse theft
  • Systematic notification to credit bureaus, creditors and collectors, government agencies, and relevant parties
  • All phone calls and documentation needed to resolve your identity theft
  • Comprehensive case file creation to assist law enforcement and insurance
  • A 3-in-1 credit report and ongoing credit monitoring
  • Fraud monitoring for victims of true identity theft
  • Optional credit file freezes and interface with state identity theft passport programs, and much more.

For victims of a natural disaster, the following additional services become available:

  • Coordination of issues involving benefits, wages, unemployment, disability and retirement
  • Replacement of lost documents and emergency authentication
  • Assistance in working with relief organizations
  • Access to financial institutions and records

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