Credit & Lending Center

 

 

 

How to Report a Lost or Stolen Card

Lost or Stolen ATM, Check or Credit Card

To report your lost or stolen ATM Card, call

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours
  • To Cancel ATM Card, login to VyStar Internet Banking and select the “Services” tab. Follow the instructions within this screen to cancel your ATM card.

To report lost or stolen VyStar Visa® Credit Card, call:

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours
  • (800) 654-7728 or outside U.S. 727-571-2200 [this number is for 24-hour cardholder services after VyStar business hours]

To report lost or stolen VyStar Visa® Check Card, call:

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours
  • (904) 908-2329 or outside U.S. toll free 1-866-897-8272 [this number is for 24-hour cardholder services after VyStar business hours]

IMPORTANT: If you have just reported your card lost or stolen, plan to make changes to all your automatic bill payment services set up with your card account. Once VyStar issues you a new card that will have a new account number and PIN, you’ll need to re-establish automatic bill payments with your new card by contacting participating merchants. This is something only you can do and will prevent pre-established payments from pulling old information that can cause a break in service and potential late fees.

Electronic Security Protection
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