Credit & Lending Center

 

 

 

How to Report a Lost or Stolen Card

Lost or Stolen ATM, Check or Credit Card

To report your lost or stolen ATM Card, call

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours

To report lost or stolen VyStar Visa® Credit Card, call:

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours
  • (800) 654-7728 or outside U.S. 727-571-2200 [this number is for 24-hour cardholder services after VyStar business hours]

To report lost or stolen VyStar Visa® Check Card, call:

  • (904) 777-6000, option 2 – during VyStar office hours
  • (toll free) 1-800-445-6289, option 2 – during VyStar office hours
  • (904) 908-2329 or outside U.S. toll free 1-866-897-8272 [this number is for 24-hour cardholder services after VyStar business hours]

IMPORTANT: If you have just reported your card lost or stolen, plan to make changes to all your automatic bill payment services set up with your card account. Once VyStar issues you a new card that will have a new account number and PIN, you’ll need to re-establish automatic bill payments with your new card by contacting participating merchants. This is something only you can do and will prevent pre-established payments from pulling old information that can cause a break in service and potential late fees.

Electronic Security Protection
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