VyStar Improves Phone Service Menu for (904) 777-6000 or (800) 445-6289
In Member Surveys we conduct twice a year, VyStar members provided feedback on some problems they had when calling VyStar's main telephone menu. After careful evaluation and planning we have addressed our members' concerns and made necessary changes to improve our service to you.
As of October 1, 2008, VyStar has updated the main menu for its telephone numbers (904) 777-6000 or (800) 445-6289 to enhance member service, minimize wait time, and hopefully move callers to a department or employee on their first attempt.
Members could save literally hundreds of hours each month when using our more efficient menu. Our revised menu has a new script to help our members easily identify and route their calls accurately. The number of steps it takes to reach a service has decreased from 3-4 menus to only 2 in most cases. This decreases your call time and gets you where you want to go much faster. We've also reorganized the order of our menu to list our members' most used options first. If you need assistance when calling us, please press option 9 and an Account Representative in our Call Center will be happy to answer your questions.
VyStar Main Telephone Numbers are the same:
(904) 777-6000 or (800) 445-6289
| NEW Options | Main Menu of Services |
| Option 1# | Internet Banking & Magic*Touch Enroll, Password/PIN; Bill Payer Assistance |
| Option 2# | Report a Lost or Stolen Credit, Check or ATM Card |
| Option 3# | Mortgages/Home Equity, Collections, Loan Assistance |
| Option 4# | Directory by Name |
| Option 5# | Rates, Hours, Jobs, Merchant Ck Verification |
| Option 6# | Business Services or Investment Services |
| Option 9# | Call Center Account Representative |
| Option 0# | Repeat Main Menu |
TDD telephone service numbers: (904) 908-2320 or (888) 872-5738
AT&T Mobility Baker/Clay/Duval/Nassau/Putnam/St. Johns: *6000
NOTE: You do not have to listen to the entire message before pressing the option number you want. Once you hear your option, you can press it immediately. If you already know the option you use most frequently or know your party's extension when you call us, dial it anytime during the message.
